Cancellation of Appointments
24-hour notification or sooner is required when unable to attend a scheduled session to avoid losing the value of that session. Please understand that the schedule is heavily booked. No-shows and last-minute cancellations are scheduling hardships. When there is snow or severe weather, there is no penalty for same-day cancellations. We thank you for your support in this area.
We understand that there are last-minute emergencies or sudden illness occurs. Speech and Voice Enterprises will offer “forgiveness” on one occasion without penalty for a same-day missed appointment with less than 24 hours of notification. If frequent absences or last-minute cancellations occur, you will be asked to go on a program break.
Private Coaching Program Break
Before committing to a class, be sure you have the availability to meet the program’s demands. When excessive absences or rescheduling occurs (missing three or four sessions) you will be asked to consider a program break. We understand that things happen and change. You make take your break for as long as needed and return anytime for your remaining lessons within the year of your first date of attendance. The class must be completed within a year from the start date, or it will expire.
Money Back Guarantee for Private Coaching
We want to ensure that you feel fully comfortable with your professional development course. A money back guarantee if offered for the following session programs.
4-Session Program: A refund of remaining tuition will be provided if after 7 days from the date of the first class the client is not satisfied. Program materials are not refundable due to copyright sensitivity.
6 and 8 Session Programs: A refund of remaining tuition will be provided if after 14 days from the date of the first class the client is not satisfied. Program materials are not refundable due to copyright sensitivity.
12-Session Programs: A refund of remaining tuition will be provided if after 21 days from the date of the first class the client is not satisfied. Program materials are not refundable due to copyright sensitivity.
Two-Day Seminars- A refund is provided at the time of the first break, if the seminar participant does not feel this program is the right class for their professional objectives.
Refunds for Private, Group, Two-Day, and Online Self Study Seminars
All classes are non-refundable after the class guarantee expired. We provide a complimentary consultation for all private and group training classes, where not only your goals are discussed but the amount of time and practice required to have the goals accomplished. Work outside of all classes is required to meet the learning objectives. If the demands of the class are too difficult, a program break is permitted. We do allow a time-honored guarantee for our classes.
Online seminars can be taken on your own timeline. Before taking an online seminar, be sure you have the availability and discipline to complete a self-paced online class. Before purchasing an online course, ample information is provided on course content, design, expectations, and free classes are available before purchase. Due to the amount of information provided prior to purchase, refunds are not available.
Two-day seminars or small group seminars have a timeline for refunds. We do this because when we hold a seat for a participant, we are unable to accept another registration when a seminar is full. When a participant is unable to attend a seminar, there is the option to re-enroll in an upcoming course without penalty.
- Cancellation 16+ days before the seminar date: A 50% refund is provided or the option to re-enroll in an upcoming course without penalty or transfer to private coaching.
- Cancellation within 15 days before the seminar date: No refund is available due to the timing of the seminar. There is the option to re-enroll in an upcoming seminar without penalty or transfer the value of the tuition to private coaching.
If we cancel…
If we cancel due to severe weather, illness or another unusual circumstance, we will offer a new date. If a participant is unable to make the new date, a refund will be offered, or the tuition can transfer over for a private training course.
Refunds and Exchanges for Products
Books can be returned within 15 days of the sale provided they are not damaged by the purchaser.
Items excluded from a refund due to having a sensitive Copyright or downloadable content are:
- The American Access and Assessment Kit
- Identifying Accents Practice Kit
- Downloadable Auditory Files (sold separately)
- Downloadable Seminars
*Downloadable content is not refundable. If you are experiencing a technical issue, contact us and we will work with you to resolve the issue.
For appropriate refunds, you will see the funds returned typically after three to four business days after the item has been returned. We will notify you via e-mail of your refund once we have received and processed the returned item.