Transforming Customer Service through the Power of Communication

How to Ensure Customers Feel Valued and Heard

8-Hour Online Customer Service Training Master Class

Why a course specifically designed for customer service?

Customers are unforgiving when it comes to poor service. This is demonstrated through numerous studies and the impact of bad reviews. Nothing hurts the growth of a company more than a bad reputation related to customer service.

Never lose business or get bad reviews again! Our online customer service class is designed to transform a customer’s experience to a positive resolution based on how communication and vocal tones are applied. Collect revenue more efficiently and move a customer transaction toward the right direction after completion of this course.

    Five Courses in One Package

    Instructor: Elizabeth Peterson, speech-language pathologist with over 20 years of experience

    Course One

    How to Sound Smart, Calm, and Kind with Every Customer

    man helping woman
    Q

    How to Sound Smart, Calm, and Kind with Every Customer

    Customer service is a demanding job. Representatives will learn how to speak with smart yet calming melody patterns, moving inflection with more vocal variety and sharper articulation known as intonation. They will learn how to speak at a rate that is controlled and sounds professional and kind. Speaking with skilled intonation is the most important communication skill when speaking with the public.

    By the end of Course One, representatives will be able to do the following: 

    • Speak using the “speech stairs strategy” to sound clear, smart, fluid, and confident for every customer service interaction
    • Speak with improved articulation and diction
    • Eliminate poor speech habits such as speaking too fast, sounding monotone, mumbling, trailing off, and using up-speak
    • Understand why speaking with intonation is the most important skill for effective communication when speaking to the public
    • Turn new communication skills into habits by applying the speech notebook, speech triggers, and red-light drill exercises in the real world

     

    Course Two

    How to Use Communication Strategically to Enhance Your Leadership Persona

    Liz presenting
    Q

    How to Use Communication Strategically to Enhance Your Leadership Persona

    Representatives will gain new habits for increasing their leadership abilities based on how speech and the voice are used. Ineffective behaviors that can compromise their credibility and leadership persona will be demonstrated, and new strategies to eliminate them will be offered. Weak vocabulary, use of filler words, and other poor speech habits will be revealed and replaced with new skills to speak with more successfully with the public so customers feel valued and heard.

    By the end of Course Two, representatives will be able to do the following:

    • Understand the three types of up-speak behavior and utilize strategies to eliminate it
    • Replace minimizing vocabulary with more impactful communication
    • Understand how to apply strategic pauses for more impact
    • Pose questions to sound more confident and like a leader
    • Employ strategies to keep from talking too fast
    • Apply the “cure” to stop “verbal viruses” from discrediting their message

     

    Course Three

    How to Speak with a Stronger and More Powerful Voice

    customer service man
    Q

    How to Speak with a Stronger and More Powerful Voice

    Working in customer service is vocally demanding and can strain one’s voice over time. Representatives will learn how to speak in the optimal pitch range by producing vocal tones that are strong, powerful, and confident while keeping the voice safe from injury due to overuse. Tones that are too soft, weak, high in pitch, or nasal are ineffective and should be replaced with those that are strong and clear. Communication will sound more professional from the optimal pitch range.

    By the end of Course Three, representatives will be able to do the following:

    • Speak with a stronger and more powerful voice
    • Utilize multiple strategies for finding the power spot in their voice
    • Eliminate ineffective vocal behaviors, such as vocal fry or using tones that are too high, thin, or nasal
    • Understand the three types of resonance
    • Pass the test for nasal speech

     

    Course Four

    How to Diaphragm Breathe for More Effective and Powerful Communication

    course4
    Q

    How to Diaphragm Breathe for More Effective and Powerful Communication

    Representatives will learn how to speak from a diaphragmatic breath at the conversational level through our easy four-step process. Speaking from a full breath allows speech to feel fluid and well-coordinated when discussing next steps. Shallow chest breathing will be replaced with fuller and more comfortable breaths that project the voice for clear communication.

    By the end of Course Four, representatives will be able to do the following:

    • Learn how to speak from a full diaphragmatic breath at the conversational level
    • Understand how to coordinate diaphragmatic breathing and talking
    • Utilize diaphragmatic breathing as a strategy for managing anxiety
    • Eliminate short, shallow chest breathing
    • Increase the projection and power in your voice through diaphragmatic breathing

     

    Course Five

    Customer Service Strategies to Move the Customer in the Right Direction

    customer service agent
    Q

    Customer Service Strategies to Move the Interaction in the Right Direction

    After mastering essential communication and voice skills to be effective with customer service, representatives will learn specific strategies for ensuring the customer service experience moves in the right direction. Course highlights include how to understand a customer’s differing perspective, how to empathize, how to seek solutions together, and tips for kindly educating customers on next steps. By the end of this course, representatives will have a variety of actionable strategies to ensure the customer experience is positive and represents the company’s values.

    By the end of Course Five, representatives will be able to do the following:

    • Utilize a technique for understanding a customer’s point of view
    • Apply strategies to authentically empathize with a customer’s situation
    • Access several positive phrases or terms to ensure a call remains positive
    • Understand the value of “warm calls” to keep frustrated customers calm
    • Apply several strategies to redirect a frustrated caller before seeking support from management

     

    A Note from Liz

    It takes time to learn new habits. This course has been designed to take approximately six weeks for skill mastery. We recommend taking two to three weeks for Courses One and Two, one to two weeks for Course Three, and one to two weeks for Courses Four and Five. You control the pace—no need to rush. Take the time to practice these new skills. Once these skills become habits, they will become natural. Enjoy!

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Set of 10

    $59 / Student
    $590 / Total Cost

    Set of 25

    $49 / Student
    $1,225 / Total Cost

    Set of 50

    $39 / Student
    $1,950 / Total Cost

    Set of 75

    $29 / Student
    $2,175 / Total Cost

    Set of 100

    $25 / Student
    $2,500 / Total Cost

    Set of 150

    $20 / Student
    $3,000 / Total Cost

    Set of 10

    $89 / Student
    $890 / Total Cost

    Set of 25

    $79 / Student
    $1,975 / Total Cost

    Set of 50

    $69 / Student
    $3,459 / Total Cost

    Set of 75

    $59 / Student
    $4,425 / Total Cost

    Set of 100

    $49 / Student
    $4,900 / Total Cost

    Set of 150

    $39 / Student
    $5,850 / Total Cost

    Try a FREE Class from Each Course!

    Free Lesson – Course One

    An Introduction to the Speech Stairs Strategy with Course Highlights and How Skills Blend Together

    Q

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Free Lesson – Course Two

    How Strategic Communication Enhances Your Leadership Persona

    Q

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Free Lesson – Course Three

    Take a Journey through Your Resonating Cavities

    Q

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Free Lesson – Course Four

    Introduction to Diaphragm Breathing

    Q

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Free Lesson – Course Five

    How to Understand a Customer’s Point of View for Achieving the Best Outcome

    Q

    Customer Service and Call Center Includes

    Discounted Bulk Pricing

    Each employee will get a one-time access coupon. Coupons good for lifetime of course.

    Discounted Bulk Pricing

    Download Your Free E-book

    Accent Reduction 101 Live-Recorded Training Seminar and Instructors Manual for Teachers of Accent Reduction

    How to Speak like an Expert and Sound Like a Leader

    Want to improve your public speaking skills? Download our free e-book, Speak Like an Expert and Sound Like a Leader (2023) 4th Ed. Learn the “Speech Stairs Strategy” for speaking in a melody pattern that sounds smart, engaging, and confident. Understand vocal pitch and how to strengthen it. Breathing for life is different from ideal communication. Learn how to breathe from the diaphragm for natural projection. Get tips on how to deliver presentations effectively and with confidence. Plus, more.

    Testimonials & Success Stories

    Nelson Ramos Ruballos
    Nelson Ramos Ruballos
    2024-01-02
    I came to Liz with a heavy Hispanic accent and struggling to effectively communicate my ideas. By the second session, my friend who brought my accent to my attention recognized that I had drastically improved my speech!
    Fiyin Aregbe
    Fiyin Aregbe
    2023-11-25
    Elizabeth did a good job of explaining the technique behind voice intonation in order to speak clearer.
    Dominika Kaminska
    Dominika Kaminska
    2023-11-07
    I reached out to Liz for interpersonal coaching and I’m so happy with the results! I struggle to make connections and don’t know how to approach people or maintain conversations. Once I approach someone, I never know where to go from there. I have many gaps in knowing how to connect with people beyond a surface level. Liz has been helping me bridge those gaps and I’ve been able to make new friends and know how to communicate very quickly. I’ve also been learning so many new skills that I wasn’t aware of. She’s also so great to work with, I love her energy and I enjoy the conversations we have. She’s honest, fun and she’s got my best interests in mind. I’ve been getting so much insight about myself, and I’ve gained a larger awareness of the things that are holding me back. Every meeting we have I get actionable and specific assignments for me to use in the real world and they always pay off. I feel myself becoming so much better at my social interactions and I’m so happy. I’m so grateful to work with Liz, thank you so much for helping me be less socially awkward and misunderstood 😊
    Max Liu
    Max Liu
    2023-11-07
    When I started sessions with Liz, I wanted to get better at American intonation, and she delivered! Liz has been amazing to work with, she takes the time to custom-build a plan to help you speak and sound like a strong leader. Liz has a way of teaching that is easy to understand. Her method is clear and simple, which means I could follow along without any trouble. It's been amazing to see how much I've improved.
    Kevin Schaal
    Kevin Schaal
    2023-11-06
    Liz gave me many useful tips and techniques for improving the sound quality of my voice. She is understanding and caring. She's clearly an expert in the field and I would highly recommend her. Thanks, Liz!
    Heather Hukari
    Heather Hukari
    2023-11-05
    Elizabeth is a fantastic instructor in all areas or speech. I have seen her help people immensely with their public speaking and leadership skills, along with VASTLY reducing accents in people who aren't native English speakers. She literally knows everything about speech! I would highly recommend booking a call with her to see how she can help you specifically. You won't regret it. She's a true pro and gets people RESULTS.
    Sumana Moole
    Sumana Moole
    2023-10-23
    Liz Peterson is a true gem in the world of speech coaching and speech-language pathology. With a unique niche that focuses on the intricate connection between voice utilization, communication style, and leadership persona, Liz has become a beacon of guidance for those seeking to speak effectively and with unwavering confidence. Her passion for speech therapy is palpable, and it shines through in her work. Liz's dedication to helping individuals harness the power of their voice and communication skills is both inspiring and transformative. If you're looking to unlock your full potential as a communicator and leader, Liz Peterson is the professional to turn to. Her elegant approach to teaching and coaching will undoubtedly help you find your voice, both figuratively and literally, and propel you toward success in any endeavor. Liz is not just a speech coach; she's a catalyst for personal and professional growth through effective communication.
    Tetiana Kholevan
    Tetiana Kholevan
    2023-03-29
    Elizabeth was very helpful for my accent reduction and speech improvement. I worked was Elizabeth for over 5 months. We worked on exercises to improve my pronunciation of the most difficult sounds. I noticed a significant reduction in my accent and other people noticed it as well. Also, I worked on improving my presentation skills, which helped me make my speech more clear and have a better intonation when I speak. I am very grateful to Elizabeth for my progress. I would highly recommend Elizabeth to anyone who is looking to reduce their accent and improve their speech.
    Yvelande Brice
    Yvelande Brice
    2023-03-13
    I had great experience working with Liz. My speech was choppy, fast, and mumbled. Liz took time to help me reduce my accent, and speak better English in American Intonation. I saw good result after our first session.
    Yanny
    Yanny
    2023-03-01
    I have been working with Elizabeth for almost a month now. She is an amazing speech therapist. My intonation has improved so much with her help. She explains things clearly, and she knows people who have the same first languages sharing similar common “mistakes” or patterns as they speak American English. She is a true expert.

    Corporate Clients

    Membership Affiliations

    asha logo

    American Speech-Language-Hearing Association (asha.org)

    CSHA logo 457x128 1

    Colorado Speech Hearing Association (csha.org)

     

    download

    National Speakers Association Colorado (nsacolorado.org)

    Look What Former Clients Say about Working with Us!

    “Liz is awesome. She has provided me with all the best tools to implement in my setting. I am effectively communicating in my meetings and presentations. She is full of so much energy. Liz is a true expert and professional. She is able to take a concept and break it down into useful information you can use beyond the class.”

    - Aileen

    “Her class has taught me to slow down. Liz’s teaching style is so different from what I have had before. She is about how to deliver that message clearly and with impact. She also focuses on how you sound. You know that when you sound good that you are confident. She knows that based on how you sound is how you will appear. Her training has helped me so much. I feel ready to deliver a presentation.”

    - Preston

    Transforming Customer Service through the Power of Communication

    How to Ensure Customers Feel Valued and Heard

    8-Hour Online Customer Service Training Master Class

    Why a course specifically designed for customer service?

    Customers are unforgiving when it comes to poor service. This is demonstrated through numerous studies and the impact of bad reviews. Nothing hurts the growth of a company more than a bad reputation related to customer service.

    Never lose business or get bad reviews again! Our online customer service class is designed to transform a customer’s experience to a positive resolution based on how communication and vocal tones are applied. Collect revenue more efficiently and move a customer transaction toward the right direction after completion of this course.

      Five Courses in One Package

      Instructor: Elizabeth Peterson, speech-language pathologist with over 20 years of experience

      Course One

      How to Sound Smart, Calm, and Kind with Every Customer

      man helping woman
      Q

      How to Sound Smart, Calm, and Kind with Every Customer

      Customer service is a demanding job. Representatives will learn how to speak with smart yet calming melody patterns, moving inflection with more vocal variety and sharper articulation known as intonation. They will learn how to speak at a rate that is controlled and sounds professional and kind. Speaking with skilled intonation is the most important communication skill when speaking with the public.

      By the end of Course One, representatives will be able to do the following: 

      • Speak using the “speech stairs strategy” to sound clear, smart, fluid, and confident for every customer service interaction
      • Speak with improved articulation and diction
      • Eliminate poor speech habits such as speaking too fast, sounding monotone, mumbling, trailing off, and using up-speak
      • Understand why speaking with intonation is the most important skill for effective communication when speaking to the public
      • Turn new communication skills into habits by applying the speech notebook, speech triggers, and red-light drill exercises in the real world

       

      Course Two

      How to Use Communication Strategically to Enhance Your Leadership Persona

      Liz presenting
      Q

      How to Use Communication Strategically to Enhance Your Leadership Persona

      Representatives will gain new habits for increasing their leadership abilities based on how speech and the voice are used. Ineffective behaviors that can compromise their credibility and leadership persona will be demonstrated, and new strategies to eliminate them will be offered. Weak vocabulary, use of filler words, and other poor speech habits will be revealed and replaced with new skills to speak with more successfully with the public so customers feel valued and heard.

      By the end of Course Two, representatives will be able to do the following:

      • Understand the three types of up-speak behavior and utilize strategies to eliminate it
      • Replace minimizing vocabulary with more impactful communication
      • Understand how to apply strategic pauses for more impact
      • Pose questions to sound more confident and like a leader
      • Employ strategies to keep from talking too fast
      • Apply the “cure” to stop “verbal viruses” from discrediting their message

       

      Course Three

      How to Speak with a Stronger and More Powerful Voice

      customer service man
      Q

      How to Speak with a Stronger and More Powerful Voice

      Working in customer service is vocally demanding and can strain one’s voice over time. Representatives will learn how to speak in the optimal pitch range by producing vocal tones that are strong, powerful, and confident while keeping the voice safe from injury due to overuse. Tones that are too soft, weak, high in pitch, or nasal are ineffective and should be replaced with those that are strong and clear. Communication will sound more professional from the optimal pitch range.

      By the end of Course Three, representatives will be able to do the following:

      • Speak with a stronger and more powerful voice
      • Utilize multiple strategies for finding the power spot in their voice
      • Eliminate ineffective vocal behaviors, such as vocal fry or using tones that are too high, thin, or nasal
      • Understand the three types of resonance
      • Pass the test for nasal speech

       

      Course Four

      How to Diaphragm Breathe for More Effective and Powerful Communication

      course4
      Q

      How to Diaphragm Breathe for More Effective and Powerful Communication

      Representatives will learn how to speak from a diaphragmatic breath at the conversational level through our easy four-step process. Speaking from a full breath allows speech to feel fluid and well-coordinated when discussing next steps. Shallow chest breathing will be replaced with fuller and more comfortable breaths that project the voice for clear communication.

      By the end of Course Four, representatives will be able to do the following:

      • Learn how to speak from a full diaphragmatic breath at the conversational level
      • Understand how to coordinate diaphragmatic breathing and talking
      • Utilize diaphragmatic breathing as a strategy for managing anxiety
      • Eliminate short, shallow chest breathing
      • Increase the projection and power in your voice through diaphragmatic breathing

       

      Course Five

      Customer Service Strategies to Move the Customer in the Right Direction

      customer service agent
      Q

      Customer Service Strategies to Move the Interaction in the Right Direction

      After mastering essential communication and voice skills to be effective with customer service, representatives will learn specific strategies for ensuring the customer service experience moves in the right direction. Course highlights include how to understand a customer’s differing perspective, how to empathize, how to seek solutions together, and tips for kindly educating customers on next steps. By the end of this course, representatives will have a variety of actionable strategies to ensure the customer experience is positive and represents the company’s values.

      By the end of Course Five, representatives will be able to do the following:

      • Utilize a technique for understanding a customer’s point of view
      • Apply strategies to authentically empathize with a customer’s situation
      • Access several positive phrases or terms to ensure a call remains positive
      • Understand the value of “warm calls” to keep frustrated customers calm
      • Apply several strategies to redirect a frustrated caller before seeking support from management

       

      A Note from Liz

      It takes time to learn new habits. This course has been designed to take approximately six weeks for skill mastery. We recommend taking two to three weeks for Courses One and Two, one to two weeks for Course Three, and one to two weeks for Courses Four and Five. You control the pace—no need to rush. Take the time to practice these new skills. Once these skills become habits, they will become natural. Enjoy!

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Set of 10

      $59 / Student
      $590 / Total Cost

      Set of 25

      $49 / Student
      $1,225 / Total Cost

      Set of 50

      $39 / Student
      $1,950 / Total Cost

      Set of 75

      $29 / Student
      $2,175 / Total Cost

      Set of 100

      $25 / Student
      $2,500 / Total Cost

      Set of 150

      $20 / Student
      $3,000 / Total Cost

      Set of 10

      $89 / Student
      $890 / Total Cost

      Set of 25

      $79 / Student
      $1,975 / Total Cost

      Set of 50

      $69 / Student
      $3,459 / Total Cost

      Set of 75

      $59 / Student
      $4,425 / Total Cost

      Set of 100

      $49 / Student
      $4,900 / Total Cost

      Set of 150

      $39 / Student
      $5,850 / Total Cost

      Try a FREE Class from Each Course!

      Free Lesson – Course One

      An Introduction to the Speech Stairs Strategy with Course Highlights and How Skills Blend Together

      Q

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Free Lesson – Course Two

      How Strategic Communication Enhances Your Leadership Persona

      Q

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Free Lesson – Course Three

      Take a Journey through Your Resonating Cavities

      Q

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Free Lesson – Course Four

      Introduction to Diaphragm Breathing

      Q

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Free Lesson – Course Five

      How to Understand a Customer’s Point of View for Achieving the Best Outcome

      Q

      Customer Service and Call Center Includes

      Discounted Bulk Pricing

      Each employee will get a one-time access coupon. Coupons good for lifetime of course.

      Discounted Bulk Pricing

      Download Your Free E-book

      Accent Reduction 101 Live-Recorded Training Seminar and Instructors Manual for Teachers of Accent Reduction

      How to Speak like an Expert and Sound Like a Leader

      Want to improve your public speaking skills? Download our free e-book, Speak Like an Expert and Sound Like a Leader (2023) 4th Ed. Learn the “Speech Stairs Strategy” for speaking in a melody pattern that sounds smart, engaging, and confident. Understand vocal pitch and how to strengthen it. Breathing for life is different from ideal communication. Learn how to breathe from the diaphragm for natural projection. Get tips on how to deliver presentations effectively and with confidence. Plus, more.

      Testimonials & Success Stories

      Nelson Ramos Ruballos
      Nelson Ramos Ruballos
      2024-01-02
      I came to Liz with a heavy Hispanic accent and struggling to effectively communicate my ideas. By the second session, my friend who brought my accent to my attention recognized that I had drastically improved my speech!
      Fiyin Aregbe
      Fiyin Aregbe
      2023-11-25
      Elizabeth did a good job of explaining the technique behind voice intonation in order to speak clearer.
      Dominika Kaminska
      Dominika Kaminska
      2023-11-07
      I reached out to Liz for interpersonal coaching and I’m so happy with the results! I struggle to make connections and don’t know how to approach people or maintain conversations. Once I approach someone, I never know where to go from there. I have many gaps in knowing how to connect with people beyond a surface level. Liz has been helping me bridge those gaps and I’ve been able to make new friends and know how to communicate very quickly. I’ve also been learning so many new skills that I wasn’t aware of. She’s also so great to work with, I love her energy and I enjoy the conversations we have. She’s honest, fun and she’s got my best interests in mind. I’ve been getting so much insight about myself, and I’ve gained a larger awareness of the things that are holding me back. Every meeting we have I get actionable and specific assignments for me to use in the real world and they always pay off. I feel myself becoming so much better at my social interactions and I’m so happy. I’m so grateful to work with Liz, thank you so much for helping me be less socially awkward and misunderstood 😊
      Max Liu
      Max Liu
      2023-11-07
      When I started sessions with Liz, I wanted to get better at American intonation, and she delivered! Liz has been amazing to work with, she takes the time to custom-build a plan to help you speak and sound like a strong leader. Liz has a way of teaching that is easy to understand. Her method is clear and simple, which means I could follow along without any trouble. It's been amazing to see how much I've improved.
      Kevin Schaal
      Kevin Schaal
      2023-11-06
      Liz gave me many useful tips and techniques for improving the sound quality of my voice. She is understanding and caring. She's clearly an expert in the field and I would highly recommend her. Thanks, Liz!
      Heather Hukari
      Heather Hukari
      2023-11-05
      Elizabeth is a fantastic instructor in all areas or speech. I have seen her help people immensely with their public speaking and leadership skills, along with VASTLY reducing accents in people who aren't native English speakers. She literally knows everything about speech! I would highly recommend booking a call with her to see how she can help you specifically. You won't regret it. She's a true pro and gets people RESULTS.
      Sumana Moole
      Sumana Moole
      2023-10-23
      Liz Peterson is a true gem in the world of speech coaching and speech-language pathology. With a unique niche that focuses on the intricate connection between voice utilization, communication style, and leadership persona, Liz has become a beacon of guidance for those seeking to speak effectively and with unwavering confidence. Her passion for speech therapy is palpable, and it shines through in her work. Liz's dedication to helping individuals harness the power of their voice and communication skills is both inspiring and transformative. If you're looking to unlock your full potential as a communicator and leader, Liz Peterson is the professional to turn to. Her elegant approach to teaching and coaching will undoubtedly help you find your voice, both figuratively and literally, and propel you toward success in any endeavor. Liz is not just a speech coach; she's a catalyst for personal and professional growth through effective communication.
      Tetiana Kholevan
      Tetiana Kholevan
      2023-03-29
      Elizabeth was very helpful for my accent reduction and speech improvement. I worked was Elizabeth for over 5 months. We worked on exercises to improve my pronunciation of the most difficult sounds. I noticed a significant reduction in my accent and other people noticed it as well. Also, I worked on improving my presentation skills, which helped me make my speech more clear and have a better intonation when I speak. I am very grateful to Elizabeth for my progress. I would highly recommend Elizabeth to anyone who is looking to reduce their accent and improve their speech.
      Yvelande Brice
      Yvelande Brice
      2023-03-13
      I had great experience working with Liz. My speech was choppy, fast, and mumbled. Liz took time to help me reduce my accent, and speak better English in American Intonation. I saw good result after our first session.
      Yanny
      Yanny
      2023-03-01
      I have been working with Elizabeth for almost a month now. She is an amazing speech therapist. My intonation has improved so much with her help. She explains things clearly, and she knows people who have the same first languages sharing similar common “mistakes” or patterns as they speak American English. She is a true expert.

      Corporate Clients

      Membership Affiliations

      asha logo

      American Speech-Language-Hearing Association (asha.org)

      CSHA logo 457x128 1

      Colorado Speech Hearing Association (csha.org)

       

      download

      National Speakers Association Colorado (nsacolorado.org)

      Look What Former Clients Say about Working with Us!

      “Liz is awesome. She has provided me with all the best tools to implement in my setting. I am effectively communicating in my meetings and presentations. She is full of so much energy. Liz is a true expert and professional. She is able to take a concept and break it down into useful information you can use beyond the class.”

      - Aileen

      “Her class has taught me to slow down. Liz’s teaching style is so different from what I have had before. She is about how to deliver that message clearly and with impact. She also focuses on how you sound. You know that when you sound good that you are confident. She knows that based on how you sound is how you will appear. Her training has helped me so much. I feel ready to deliver a presentation.”

      - Preston